Is Sun Country Airlines Good?
Sun Country is a globally renowned Minnesota-based airline that is often considered a good, budget-friendly carrier. The airline generally receives positive reviews from the passengers and is prioritised by the travellers seeking leisure travel at economical rates.
The ultra-low-cost carrier is appreciated by several flyers for covering a wide array of destinations and enhancing in-flight amenities in its entire economy configuration. While others also criticise the company for delaying flights at the end moment, leaving the travellers stranded at the airport. The customer support providers are also condemned frequently by the passengers for the services they offer.
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Sun Country adopts an easy-to-navigate booking process. For the pricing system, the airline follows an à la carte model of pricing. This literally means ‘you get what you pay for’. The carrier is undoubtedly quite inexpensive compared to other low-budget airlines.
This makes it a good airline to fly with. The base charges of the airline, excluding all sorts of add-ons offered by them, range between $79 and $171 for their popular destinations. However, the passengers can carry only a single item or a small bag that can fit under the seats. Except for this, they charge for everything else, starting from extra baggage to in-flight amenities.
Passengers can book flights through the following sources:
- Official website www.suncountry.com.
- Official mobile application ‘Sun Country Airlines’.
- Travel Agents.
- Travel Websites such as MakeMyTrip.
- Booking offline tickets through the airport and city offices.
To know more about the routes covered by Sun Country Airlines, the flyers can go through the Route Map of Sun Country Airlines.
Travellers are usually satisfied with the initial price reflected by the airline. However, as the add-ons are included in the ticket, the final price is generally unexpected by the flyers, and even the most basic services are exorbitant.
Although customers who are flexible with their dates follow the low fare calendar for flight bookings. They consider Sun Country as a good airline because these steps support them to transcend such issues and enjoy an affordable package.
Delays and Cancellations
Sun Country Airlines is persistently accused by passengers of cancelling their flights at the last moment without any prior notification. They have even delayed the flights for a good 9 hours. These constant delays and cancellations make the travellers feel stranded at the airport. Several passengers have even clearly mentioned in their reviews that they will avoid the carrier in the future. The inadequate compensation and the lack of assistance from customer support providers have intensified the flyer’s rage time and again.
These traveller reviews from TripAdvisor testify to the statement written above:
“Our return flight from our vacation to Disney World was supposed to take off at 11:51 a.m., and the day we found out that the flight was delayed to 8:40 p.m.. While they did give us $30 in vouchers, I do not feel like this should have happened at all. How does a flight get delayed 9 hours.”
“Sun Country puts the adventure back into travel, unfortunately. How do they do this? By cancelling flights at the last minute and leaving you (or in this case, my kid) stranded in an airport 1,000 miles from home, and left to find a new way home.”
These reviews highlight the amount of unreliability shown by the airline towards its passengers. Regardless of all these flight issues faced by the passengers, plenty of travellers still prefer flying with the airline, considering its Safety Record.
Airport Services
The passengers flying with Sun Country Airlines also prefer it because of its straightforward and expeditious check-in and boarding processes. The passengers can expect the following facilities at the airports associated with Sun Country Airlines:
- Kiosk Check-in
- Online Check-in Assistance
- Disability Assistance
- Mobility Services
- Complimentary Beverages
- Priority Boarding Amenities
These airport facilities are well-regarded by the customers flying with them because of the comfort they provide. Although several other passengers had a less-than-positive experience with the airline, the last-minute flight delays highlighted the airline’s unreliability.
Apart from this, the customer service providers also didn’t extend enough insights to the passengers, leading to unsatisfactory compensation and poor passenger experience.
In-Flight Amenities
The flyers acknowledge the cabin experience and the slimmer seats with spacious legroom of Sun Country Airlines. According to various customer reviews, they regard the low-cost carrier more favourably than its competitive airline, such as Frontier and Spirit. The luxuries that can be enjoyed by the passengers on the flight are mentioned explicitly below:
- “Better” Seats
- “Best” Seats
- Super-slim and Streamlined Seats
- Mesh Pockets
- AirFi Entertainment System
- Complimentary water and munchies
- A variety of in-flight meals and beverages
- Overhead Reading Lights
- In-Seat Power Points
In-Flight Meals
The onboard meals catered by the American airline play an integral role in shaping its image in the passengers’ minds. The company offers a variety of snacks and beverages to the flyers. Out of which the water and some other soft drinks, such as tea, soda, or juice, are complimentary for everyone, but other items are chargeable.
The list of complementary items is presented below:
- Caribou Coffee
- Hot Tea
- Apple Juice
- Cranberry Juice
- Orange Juice
- Coca Cola
- Sprite
- Ginger Ale
- Club Soda
- Tonic Water
- For members who have opted for ‘Best Seats’ will be served one free alcohol drink.
Sun Country pays a lot of attention to offering delicacies that have a touch of Minnesota. They have also printed on their menus that passengers can easily save up to $1 by purchasing Minnesota dishes. These dishes offer Minnestons a good food experience when flying with them. Some of the beverages and dishes that can be enjoyed upon purchase are given here:
Beverages:
- Zing Zang Margarita Mix
- Zing Zang Bloody Mary Mix
- Caribou Coffee Vanilla (Minnesota Special)
- Fultoon Sweet Child of Vine (Minnesota Special)
- Fultoon Lonely Blonde (Minnesota Special)
- Prairie Organic Gin (Minnesota Special)
- Prairie Organic Vodka (Minnesota Special)
- Crooked Water Spirits (Minnesota Special)
Snacks:
- We are Nuts Trail Mix (Minnesota Special)
- Wille Wallaby Classic Red Liquorice (Minnesota Special)
- Jack Links Beef Jerky
- Pringles Original Flavour
- Bites Box Combo
- Bistro Bites Combo Pack
The plethora of beverages and snacks makes Sun Country affordable and satisfactory to the flyers. The customers also regard them as a decent ultra-low-cost American airline.
Carry-On Weight Limits
Sun Country has set a limit to the size of personal items and other carry-on baggage which can be carried by the passengers. The carry-on weight limits and other baggage-related information can be checked by the customers on Sun Country’s Official Site. The data for different categories of bags are given here:
- Underseat Item: The maximum height of such bags should be 17″, their maximum width must be 13″, and the depth must be 9”.
- Overhead: The maximum height of such bags should be 24″, their maximum width must be 16″, and the depth must be 11”. Travellers should ensure that their bags’ weight is within 35lbs.
- Checked Bags: The maximum size of the checked bags as presented on the official website is 62″ Linear (length + width + depth). Their maximum weight should be 50lbs.
Sun Country receives a blend of positive and negative feedback from the traveller’s end. Several flyers value the airline because they avoid the cost of checked baggage for short-haul travel. But others are usually dissatisfied because of the hefty add-on amounts that have to be paid by them after carrying overhead and checked baggage for longer distances.
Overall Customer Experience based on Seat Types
Sun Country Airlines offers three variations of Seat Types. These are Best, Exit Row, and Standard Seats. The overall experience of passengers differs from one category of seating to another. Starting from compensation items to more legroom, every integral component of differentiation is discussed below.
- Best Seats: The Best Seats are the premium seats of the airline. They are distinguished by an orange headrest. It has a pitch of 34”. These are the only seats of the whole plane which has both a USB Port and an In-seat power outlet. Travellers who prefer standard recline while travelling mostly choose these seats. Sun Country also extends a complimentary alcoholic beverage to the flyers who have opted for this seat. The AiFi can also be enjoyed in the Best Seats.
- Exit Row: These seats offer extra legroom as compared to the Best Seats of 39”. Along with the In-seat USB cable and AirFi entertainment system are presented. However, no complimentary beverage is served on these seats, they are not equipped with reclining facilities, and the In-seat power outlet is also absent.
- Standard Seats: These are the basic seats of the carrier with the legroom between 29” and 30”. Just like Exit Row and Best seats, these spaces are also equipped with In-seat USB outlets, and the travellers can enjoy AirFi entertainment systems conveniently. Although, except for this, no other amenity or service is exclusively put forward to the travellers sitting on these seats.
All the seats present on the flight have a full-size, foldable tray along with mesh pockets to keep stuff.
To know more about the WiFi facilities available on the flight, flyers must read “Does Sun Country Airlines have WiFi?“.
Passengers are usually disappointed with Sun Country’s slimmer seats, which can be quite uncomfortable for taller customers. Although Exit Row and Best are praised by flyers, who describe them as more relaxing and extremely comfortable. They provide better legroom, recline, and other complimentary services.
Global Rankings
This is an extensive list of significant awards and global recognitions won by Sun Country Airlines since its inception:
- Sun Country has won the “2023 World Airline Award for Best Low-Cost Carrier in North America”
- It is recognised as “Air Transport World’s Airline Market Leader for 2025”
- Sun Country is regarded as the “Best Low-Cost Carrier in North America” at the Paris Airshow World Airline Awards in 2023.
- Sun Country Airlines was awarded the “CAPA Low Cost Carrier of the Year” award for 2024.
- The airline is also certified as a “3-Star Low-Cost Airline” by SKYTRAX.
These awards and certifications reflect Sun Country’s rapidly growing international presence. The airline is also becoming more reliable and gradually becoming passengers’ favourite carrier, especially in North America.
Have a question about an airline office or ticketing issue?
Get simple, quick assistance.
Call Now: +1-877-329-1215 (Toll-Free)Conclusion
Sun Country Airlines is a globally esteemed airline that has a prominent presence in the state of Minnesota. It can be conscientiously concluded that Sun Country is a good ultra-low-cost carrier that is quite above its competitors. The 2023’s Best Low-Cost carrier of North America’s booking convenience, priority boarding, in-flight meals, and in-flight entertainment are praised by the passengers.
The ‘Best’ Seats of the airline are most suited for travellers seeking a more congenial air experience. However, there are certain drawbacks in the company, such as their flight delays and cancellation issues, inadequate compensation policies, lack of onboard WiFi, and so on. But, in a holistic way, the carrier has made a strong comeback in the aviation market, and with its constant efforts, it will rule the hearts of the flyers.
FAQs
Yes, Sun Country is a good option in terms of in-flight services. Read the whole blog to gain in-depth knowledge regarding the career.
Sun Country doesn’t have a good reputation for flight delays and cancellations. They receive most of the negative comments because of this issue.
No, Sun Country Airlines doesn’t have seatback seats on its flights. They encourage passengers to carry their personal devices on board.
The most comfortable seats of the airline, which have both legroom and recline, are the ‘Best’ Seats.
Yes, Sun Country charges for checked baggage as they follow an à la carte pricing model.